Alojamiento para estudiantes en Madrid Retiro

Maintenance requests are usually handled very quickly. Once you submit an issue through our platform, our team reviews it as soon as possible and prioritizes it based on urgency. Most issues are resolved within a short timeframe, and urgent cases are addressed right away.

In case of an emergency, please contact the reception desk, available 24/7

If something breaks in your room, please report it through our dedicated platform as soon as possible. Our team will assess the issue and arrange the necessary maintenance or replacement. Please note that if the damage was caused by misuse or is not considered normal wear and tear, repair costs may apply. If it’s an emergency, contact the reception desk immediately

You can report any maintenance issue directly through our dedicated platform. Our team will receive your request and follow up as soon as possible.

You can pay by Credit Card or Direct Debit. Bank Transfer is only allowed for Xior Campus UEM

You can pay the rent on monthly instalments, exceptionally in Xior Campus UEM where the rent is paid on a quarterly basis

In the event of late payment of any Instalment, late payment interest shall accrue on the overdue amount at an annual rate of 8%, calculated on a daily basis from the due date until full payment

Yes, you can change the desired Payment Method whenever you need it. After the payment for a specific month is processed, you will only be able to change it for the upcoming payment.

Yes, you can pay your entire contract at once if needed. Please contact our team to verify the conditions.

No. The rental fee will not be changed during your active contract under any circumstance.

To cancel you should send an email to the residence where you booked with the reason for the cancellation and the returns will be as follows:

45 days prior to the beginning of the rental period, the deposit is returned but not the registratin fee
Between 44 and 30 days prior to the beginning of the rental period, the first monthly instalment will be returned while the registration fee and the deposit won’t be returned
For cancellations less than 29 days prior to the beginning of the rental, the registration fee, deposit and first monthly instalment won’t be returned. **Check special cancellation policy in Andalusia

No, early termination is not possible. You are required to stay for the full duration stated in your rental agreement.

It varies depending on the city. Check them out below:

– Granada: 500€
– Malaga: 750€
– Seville: 750€
– Zaragoza: 750€
– Barcelona: 1000€
– Madrid: 2000€

A deposit is required when you finalize your reservation. For properties in Spain, the deposit varies depending on the city, and you must also pay the full first month’s rent upfront.

The rent includes all expenses for electricity, water, gas, and internet access, as well as biweekly cleaning. The room comes furnished for both living and studying. It also includes access to all common areas and the use of all equipment available in those spaces.

It is your responsibility to keep the payments up to date. If your payment failed, please reach our team to sort this out as soon as possible.

It’s your responsibility to keep your payments up to date. If a payment fails, please contact our team so we can help you resolve the issue as soon as possible.

If you follow the detailed check-in and move‑in procedure ( sent to you a couple of weeks before the lease start), our local team will be available to assist you during regular office hours.

In general, moving in before your official contract start date is not possible. Your room will only be available from the date stated in your lease agreement.
If you have a special circumstance and need to request an earlier arrival, please contact your local team. They can check availability and let you know whether an early move‑in can be accommodated, though this is not guaranteed.

You will also receive detailed move‑in and check‑in instructions a few weeks before your lease begins, which include guidance on key or access collection. Always check this information carefully and reach out to the local team if your arrival time falls outside the standard window.
If you expect to arrive outside office hours, please contact your local team in advance to request approval. They will let you know whether an out‑of‑hours check‑in is possible and explain any additional steps you may need to follow.

Your keys or access details are provided according to the move‑in and check‑in instructions you will receive a few weeks before your lease begins.
If you are unable to arrive in person, it may be possible for someone else to collect your keys on your behalf, but this requires prior approval from the Xior local team.
Please contact your city team in advance so they can advise you on the procedure and confirm whether third‑party key collection is allowed at your property.

No, bedding and kitchen items are not included in the room. You will need to bring your own bedding, towels, cookware, crockery, and cutlery. We have a Xior Webshop to buy all your essential items.

All new tenants will receive detailed move‑in and check‑in instructions a few weeks before the start of their lease agreement. This information will explain how to collect your keys or access credentials, as well as any specific procedures for your building.

You may move in any time during office hours starting from the official start date of your contract. If you expect to arrive outside office hours, please contact the local team in advance to request approval.
You will also receive detailed arrival instructions approximately a few weeks before your tenancy begins.

Parking is available in some of our residences, for an additional fee.
You can check whether parking is offered at your chosen property on the detailpage of our website. If parking is available, it will be clearly listed among the amenities.
If you do not see any information about parking on the website, this means that parking is not available at that particular building.

Yes, bike storage is available in most of our properties. To be sure, please check the amenities section of the specific student accommodation you are interested in.

Yes! Xior regularly organizes community events designed to help residents connect, relax, and make the most of their student experience. Depending on the residence, these may include social gatherings, welcome drinks, cultural activities, sports events, workshops, and seasonal celebrations. All events are created to foster a sense of community and make it easy to meet new people.

Yes! You are welcome to personalise and decorate your room to make it feel like home. Small decorative items such as photos, plants, posters, cushions, or desk accessories are all perfectly fine. We simply ask that any changes are temporary and do not damage walls, furniture, or fixtures. Permanent alterations — such as repainting, drilling, or removing/adding built‑in elements — aren’t allowed.
If you’re unsure whether something is permitted, your local residence team will be happy to help.

No, pets are not allowed.

Yes. You are welcome to have guests, but please be aware that you are responsible for them at all times.

You will receive an email to access to the documentation (contract, rules of the house). Once you have it signed, it will be necessary to upload the signed version as well as uploading your studies enrollement.

Contracts have a minimum stay corresponding to one of the following periods:

1st Semester: September to January (5 months)
2nd Semester: February to July (6 months)
Academic Year: September to July (11 months)
Full Year: September to August (12 months)
Summer: August (you may add August to any other period)

Please note that some contract lengths may only be available during specific periods..

Contracts have a minimum stay corresponding to one of the following periods:

1st Semester: September to January (5 months)
2nd Semester: February to July (6 months)
Academic Year: September to July (11 months)
Full Year: September to August (12 months)
Summer: August (you may add August to any other period)

Please note that some contract lengths may only be available during specific periods..

The rent includes all expenses for electricity, water, gas, and internet access, as well as biweekly cleaning. The room comes furnished for both living and studying. It also includes access to all common areas and the use of all equipment available in those spaces.

You’ll need to provide the following:

– A copy of your passport, or a local ID card if you are an EU national
– A university acceptance letter, or a copy of your student card if you’re already enrolled

We open bookings on a rolling basis, and as soon as new dates become available you’ll see them listed on our website. We recommend checking back regularly so you don’t miss newly released availability.

Yes, absolutely — international students are more than welcome at Xior!

With students from around 150 nationalities living across our residences in 8 different countries, Xior offers a truly international environment where you can meet new people, make friends from all over the world, and feel at home from day one.

No — you don’t have to be a full‑time student to live with us.
Both full‑time and part‑time students aged 18 or older are welcome at Xior.
As long as you are enrolled in an accredited study programme (and you have a proof of enrollment), you can book a room and become part of our student community.

Students from all backgrounds are welcome at Xior.
If you are 18 years or older and enrolled in a full‑time or part‑time study programme, you can make a reservation and join our student community at Xior.

Booking a room at Xior is super easy!
Just use the booking bar at the top or bottom of our website:

– Select the city where you’ll be studying
– You’ll then see all the available residences and room types in that city.
– Choose your preferred property and room.
– Fill in your contact details.

And that’s it — your reservation request is on its way!