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Basecamp by Xior: Terms and Conditions

1. Identity, Scope and Contractual Structure

“Basecamp by Xior” is a brand under which accommodation services are operated by local entities within the Xior group (“Basecamp by Xior”, “we”, “us”).

The contracting entity (landlord) responsible for your accommodation will be clearly identified in your lease agreement and booking confirmation.

These Terms and Conditions (“Terms”) govern:

  • access to and use of the Basecamp by Xior platform; and
  • the booking process for accommodation.

The lease agreement constitutes the primary and legally binding document governing the occupation of the accommodation. These Terms apply in a supplementary manner and shall not limit any rights granted under applicable mandatory law.

2. Booking and Formation of Contract

A booking is completed when the user:

  • selects accommodation;
  • provides required personal data;
  • accepts the lease and these Terms; and
  • completes the required initial payment.

Upon confirmation, the booking becomes legally binding, subject to applicable mandatory consumer protection and tenancy laws.

Basecamp by Xior reserves the right to refuse or cancel a booking prior to confirmation where objectively justified, including in cases of:

  • lack of availability;
  • failure to meet eligibility criteria; or
  • incomplete or inaccurate information.

3. Financial Conditions

The financial obligations of the tenant (“Tenant”) are defined in the lease and may include:

  • advance rent payments;
  • a security deposit;
  • administration or reservation fees; and
  • charges for additional services or damages.

All fees:

  • reflect actual and reasonable costs;
  • are clearly communicated prior to booking; and
  • comply with applicable law.

Administration or reservation fees are non-refundable, except where:

  • required by applicable law; or
  • the cancellation is attributable to Basecamp by Xior.

In the event of failed or reversed payments, the Tenant remains liable for:

  • outstanding amounts; and
  • reasonable and demonstrable costs directly resulting from such failure.

4. Deposit

The deposit serves as security for:

  • damage beyond normal wear and tear; and
  • any outstanding obligations of the Tenant that are legally recoverable under the lease and applicable law.

The deposit shall be returned within the timeframe specified in the lease, subject to:

  • lawful and proportionate deductions; and
  • compliance with applicable legal requirements.

5. Accommodation and Services

Basecamp by Xior provides furnished accommodation intended primarily for students and individuals connected to academia.

The accommodation and any related services are provided as described in the lease and accompanying documentation.

Where operationally necessary, Basecamp by Xior may modify accommodation allocation prior to arrival, provided that an equivalent accommodation of similar standard and price is offered.

6. Use, Conduct and House Rules

The Tenant shall:

  • use the accommodation in a lawful and responsible manner;
  • comply with all applicable house rules (“House Rules”); and
  • refrain from causing damage, nuisance, or disturbance.

House Rules form an integral part of the contractual framework and may be updated where reasonably necessary for the proper operation of the residence.

Any enforcement measures shall be proportionate and implemented in accordance with applicable law.

7. Liability

To the maximum extent permitted by applicable law, Basecamp by Xior shall not be liable for indirect or consequential damages, including loss of profit or data.

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any liability that cannot be excluded under applicable law.

Basecamp by Xior remains responsible for:

  • providing the accommodation as agreed; and
  • maintaining essential services, subject to reasonable interruptions beyond its control.

8. Changes to Terms or Services

Basecamp by Xior may amend these Terms or modify services where justified by:

  • legal or regulatory requirements;
  • operational needs; or
  • service improvements.

Where changes materially affect the Tenant, prior notice shall be provided and, where required by law, the Tenant shall have the right to terminate the agreement without penalty before such changes take effect.

9. Termination and Enforcement

Termination of the contractual relationship is governed primarily by the lease.

Any restriction of access, termination, or enforcement action shall:

  • be based on justified grounds; and
  • comply with applicable law and due process requirements.

Basecamp by Xior shall not exercise its rights in a manner that creates a disproportionate imbalance to the detriment of the Tenant.

10. Data Protection

Personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data is processed only:

  • for the performance of the contract;
  • for compliance with legal obligations; and
  • for legitimate operational purposes.

Further details are provided in the applicable privacy notice.

11. Assignment and Transfer

Basecamp by Xior may transfer its rights and obligations to:

  • another entity within the Xior group; or
  • a third party, provided that such transfer does not adversely affect the Tenant’s rights.

12. Governing Law

The applicable law shall be determined by:

  • the location of the accommodation; and
  • applicable mandatory consumer protection laws.

Nothing in these Terms shall deprive the Tenant of rights granted under mandatory provisions of applicable law.

13. Contracting Entities

Accommodation offered under the Basecamp by Xior brand is operated by local entities within the Xior group.

The specific entity acting as landlord and contractual counterparty will be identified in the lease agreement. In case of any discrepancy, the lease agreement shall prevail.

Poland

  • All entities registered at: ul. Wenedów 3, 00-223 Warsaw, Poland
  • Xior Warszawa Wenedów sp. z o.o. — KRS 0000928129
  • Xior Łódź Rewolucji sp. z o.o. — KRS 0000559040
  • Xior Katowice Paderewskiego sp. z o.o. — KRS 0000604188
  • Xior Łódź Rembielińskiego sp. z o.o. — KRS 0000663027
  • Xior Student Housing Kraków sp. z o.o. — KRS 0001102012
  • Xior Wrocław Sienkiewicza sp. z o.o. — KRS 0000902973
  • Xior Warszawa Wolska sp. z o.o. — KRS 001124773
  • Xior Wrocław Sienkiewicza Operations sp. z o.o. — KRS 0001156190

Germany

  • Xior Leipzig Pragerstrasse GmbH
    HRB 43040
    Prager Str. 53, 04317 Leipzig, Germany
  • Xior Potsdam Golm S.à r.l.
    RCS Luxembourg: B201571
    16, rue Eugène Ruppert, L-2453 Luxembourg

Sweden

  • Xior Malmö Västra Hamnen AB
    Reg. no. 559208-5285
    Birketinget 6, 2300 Copenhagen, Denmark

Denmark

All entities registered at: Birketinget 6, 2300 Copenhagen, Denmark

  • Xior Student Operations Nordic ApS — CVR 36934085
  • Xior Lyngby Residential ApS — CVR 38703609
  • Xior Lyngby Skovbrynet ApS — CVR 38684159
  • Xior Copenhagen South ApS — CVR 39076691
  • Xior Aarhus Katrinehøj ApS — CVR 31330238

14. General Provisions

If any provision of these Terms is held to be invalid or unenforceable:

  • the remaining provisions shall remain in full force; and
  • the invalid provision shall be replaced by a valid one reflecting its original intent as closely as possible.

These Terms and Conditions were last updated on 22 April 2026.